Refund policy

Should a product be damaged or faulty at the time of delivery, please contact us at store@fiendishbrew.com. Please supply your order ID number from your confirmation email, a description of the damage or defect, along with your e-mail address and phone number.

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 14 days after delivery

Refunds (if applicable)

For all refund requests, please contact our team at store@fiendishbrew.com.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at store@fiendishbrew.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at store@fiendishbrew.com and send your items to:

Fiendish Brew
74 Maling Road
Canterbury, VIC
3126
Shipping

To return your product, you should mail your product to:
Fiendish Brew
74 Maling Road
Canterbury, VIC
3126

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We don’t guarantee that we will receive your returned item, please consider shipping insurance for valuable items.